Click the “Install Now” button to begin the installation. From the plugins page, click the “Add New” button at the top of the page as you can see below:įrom the WordPress Add Plugins page, do a keyword search for “Formilla” to find the plugin. Login to your WordPress admin panel and click Plugins from the left hand-side. Install the live chat script manually on a few pages but not the entire site, such as on a ‘Contact Us’ page (more advanced).Use the plugin to install live chat on all web pages as quickly as possible (recommended).There are two ways to install Formilla Live Chat to your WordPress or WooCommerce site: WordPress Live Chat Installation Instructions The helper bot can be trained to become more and more accurate, and new questions you want the helper bot to know can even be pulled straight from chat conversations you have with your website visitors. Helper BotsĬreate a helper bot ready to assist with frequently asked questions around the clock, even when a live person is not available. Use In-App messages to create important announcements about sales, product updates, and more. Use live chat 24X7 to collect leads, then keep customers coming back with easy to use email messaging. Send a targeted message to the right audience with our marketing automation features. Never miss the chance to hear from a prospective customer by receiving their offline chat transcript right to your favorite email client. When you’re unavailable from chat, the live chat widget automatically converts into an offline chat widget, requiring at least the email address of the website visitor when they initiate a conversation. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more! Offline Chat With the Language Support (International) customization option, you can customize the text of the online and offline chat forms. International Language Support and Text Customization If you find yourself repeating the same message to your customers, simply save the message as a shortcut such as “hello”, and use the shortcut when chatting to recall the full message such as “Hello, how can I help you?”īe sure to check out our customer service scenarios guide to help you get started with a ton of canned responses right now. Canned Messages (Saved Replies)Ĭreate Canned Messages to respond to customers as quickly and efficiently as possible. Jump on the opportunity to chat with them! (Premium option). returning, IP address, and more.įor a demo of the chat and agent dashboard in action, check out our chat demo video.Ĭonfigure Formilla to alert you with Real-time Website Visitor Alerts to get notifications when your visitors arrive to your website. View the visitor’s Country, their recently viewed web pages, operating system, internet browser, referring site, new user vs. You’ll really enjoy the Real-time Visitor Monitoring feature as you get to see the number of active visitors on your WordPress website, and initiate live chats with them. Real-time Visitor Monitoring (Live Chat web dashboard) You can see what webpage your visitor is currently viewing, what country and region they are located, and send a chat request all from the same screen. On the right is a view of the advanced visitor information at your fingertips. Install our iPhone, iPad, and Android apps to never miss a chat when you’re away from your computer (Premium option).īelow you can see the Real-time Visitor Monitoring tab in focus on the mobile app (left-hand side), where you can watch your website traffic from anywhere in the world. Formilla will automatically mark you “Offline” from chat outside of your hours of availability. Set your schedule by defining your hours available for each day of the week. You can easily configure this feature to display a custom message after just a few seconds. Use Chat Smart Messages to initiate an automatic live chat conversation with your visitors while they’re browsing your website. Be sure to read our full Features and Pricing to learn even more. Once you have installed our live chat WordPress live chat plugin, you can chat with your website customers using the Formilla web dashboard, our Windows desktop app, or iPhone, iPad, and Android apps when you’re on the road (Premium option).īelow is a list of our most popular features. Use our Standard (free) package for life, or upgrade to any of our Premium plans after your 15-day free trial of the Growth package for more powerful features. Quickly jump around this post with this index:
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